Please help me i am scared that i will lose her?

hi my names Katie and i have a Syrian hamster and her names Chelesa, i got her out last night and she didnt seam her self and then we found her eyes closed and she had like a cold in her eyes so we put a cold tea bag on them and the we notices that her paw was bleadin so i cleaned it up for her. Then after that i notice that she wasnt walkin fast she was just walkin slow and then stopping so i would like to know whats wronge with her cause wen i put her back in her cage she just went back to bed ? is that weird cause she usually very actively so i would really be greatfull if you helped me thanks katie